Refund policy

At Sellixpk Furniture Hub, we take pride in offering premium Sheesham wood furniture and custom-made furniture designed for Pakistani homes. We want you to feel confident when ordering from us, which is why we offer free delivery across Pakistan, Cash on Delivery, and product inspection before payment.

Please read the following Refund & Return Policy carefully before placing your order.

1. Product Inspection Before Payment

We encourage customers to inspect their furniture upon delivery before making payment.

With Cash on Delivery orders, you may check the product for visible damage, major defects, or whether the delivered item generally matches your order.

If you notice a serious issue at the time of delivery, please do not accept the order or make payment. Contact Sellixpk Furniture Hub immediately so we can review the issue and assist you.

Once an order has been inspected and accepted, returns are subject to the conditions outlined below.

2. Returns & Exchanges

We accept returns or exchanges only when the product:

  • Arrives damaged or broken.
  • Has a significant manufacturing defect.
  • Is materially different from the product ordered.
  • Has an incorrect item, size, or design due to an error on our part.

To request a return or exchange, please contact us within 48 hours of receiving your order.

Customers should provide clear photographs and/or videos showing the issue. Our team may request additional information to evaluate the claim.

3. Custom-Made Furniture

Because custom furniture is made specifically according to the customer's requested dimensions, design, material, color, or other specifications, custom orders are generally non-returnable and non-refundable once production has started.

Before production begins, we recommend carefully confirming all measurements, designs, colors, finishes, and other specifications provided to us.

If a custom-made product arrives with a manufacturing defect or is substantially different from the specifications confirmed with us, please contact us within 48 hours of delivery. We will review the issue and, where appropriate, arrange a repair, replacement, or another suitable solution.

4. Change of Mind

Furniture is a large, specially handled product. Therefore, returns due to a change of mind, incorrect measurements, preference changes, or ordering the wrong product are generally not accepted.

Customers are encouraged to confirm room dimensions, product measurements, color, design, and other details before placing an order.

5. Damaged Products

Although we carefully package and prepare our furniture for delivery, damage can occasionally occur during transportation.

If your product arrives with significant damage:

  1. Take clear photos and videos of the product and packaging.
  2. Contact us within 48 hours of delivery.
  3. Do not modify, repair, or dispose of the product.
  4. Keep the original packaging where possible until the issue has been resolved.

After reviewing the evidence, we may offer a replacement, repair, refund, or another appropriate solution depending on the circumstances.

6. Refunds

If a refund is approved, Sellixpk Furniture Hub will communicate the applicable refund amount and process.

For eligible prepaid orders, refunds will normally be made through the original payment method or another mutually agreed payment method.

For Cash on Delivery orders, customers will not be charged until the order is accepted and payment is made.

Refund processing time may vary depending on the payment method and financial institution.

7. Return Delivery Charges

If the return is required because of a confirmed defect, significant delivery damage, incorrect product, or an error made by Sellixpk Furniture Hub, we will work with the customer regarding the applicable return or replacement delivery arrangements.

If a return is approved for another reason, any applicable return or transportation charges may be the customer's responsibility.

8. Product Variations

Sheesham wood is a natural material. Differences in:

  • Wood grain
  • Natural knots
  • Texture
  • Color tone
  • Minor markings

may occur from one piece to another. These natural characteristics are not considered defects and are part of the unique appearance of genuine wood furniture.

Similarly, handmade or custom furniture may have minor variations that do not affect its functionality or structural integrity.

9. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests for standard products may be considered before the order has been dispatched.

For custom-made products, cancellation may not be possible once production has started.

If an order has already been dispatched, cancellation may be treated as a return and will be subject to this policy.

10. How to Request a Return or Report a Problem

Please contact Sellixpk Furniture Hub with:

  • Your name
  • Order number
  • Product name
  • Delivery date
  • Description of the issue
  • Clear photos and/or videos of the product

Our team will review your request and inform you of the next steps.

11. Customer Satisfaction

We believe in providing quality furniture and transparent service. Our goal is to make your shopping experience as simple and reliable as possible.

If you have any concerns about your order, please contact us before taking any action with the product. We will do our best to find a fair and practical solution.

Sellixpk Furniture Hub
Premium Sheesham Wood Furniture & Custom Furniture
Free Delivery Across Pakistan | Cash on Delivery | Inspect Before Payment

Contact: 0314-4900029
Website: sellixpk.com